Last updated: 13 November 2026
This Privacy Policy explains how One Stop Solution Hub ("One Stop Solution Hub", "we", "us") collects, uses, shares and protects personal data when you use our website onestopsolutionhub.com, the One Stop Hub customer app and the OSH Partner app (together, the "Platform"). We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. Data we collect
Customers
- Account: mobile number (verified by OTP), name, e-mail (optional) and city.
- Bookings: service addresses with map location, chosen services, time slots, notes and photos you share, estimates, invoices, ratings and reviews, and support conversations.
- Payments: payment status and reference numbers. Card, UPI and bank details are entered on Razorpay's secure checkout and are never stored by us.
- Device: a device identifier, app version and a push-notification token, used to keep you logged in on that device and to send booking updates.
- Location: only when you choose "use my location" while adding an address.
Service partners
- Identity and KYC: name, photo, date of birth, address, Aadhaar and other ID documents, skills, experience and service area.
- Bank account: account holder name, account number and IFSC, for payouts.
- Live location: while you are online in the OSH Partner app, including when the app is in the background, so we can offer nearby jobs and show customers your arrival. Location sharing stops when you go offline.
- Work records: jobs offered and accepted, job photos, estimates, cash collected, wallet and payout history, and ratings.
2. How we use it
- To create and secure your account and verify your mobile number.
- To take bookings, assign the nearest suitable partner, run the visit (start and end OTPs, estimates) and issue GST invoices.
- To process payments, refunds, partner earnings and payouts.
- To send booking updates by SMS, push notification and in-app messages, and to answer support requests.
- To verify partners before they receive jobs, and to prevent fraud and misuse.
- To meet legal duties such as tax and accounting records, and to respond to lawful requests from authorities.
- To improve our services using aggregated, non-identifying statistics.
We do not sell personal data, and we do not use it for third-party advertising.
3. Who we share it with
- Between customer and partner, for a booking only: the assigned partner sees the customer's name, phone number, service address and job details; the customer sees the partner's name, photo, phone number, rating and live location while the partner is on the way.
- Service providers that work for us: Razorpay (payments), MSG91 (SMS), Google Firebase (push notifications), Google Maps (maps and navigation) and our hosting provider. They may use the data only to provide their service to us.
- Authorities: when required by law, court order or to protect the safety of our users.
4. How long we keep it
- Account and booking data: while your account is active.
- Invoices, payments and wallet records: for the period required by tax and accounting law (currently at least 8 years), even after the account is deleted.
- Partner location history: 90 days. OTP records: 1 day. Server backups: 14 days.
5. Security
Data travels over HTTPS. Bank account numbers, KYC document numbers and booking OTPs are encrypted in our database. KYC documents are stored privately and are visible only to authorised staff, and every view is logged. Staff access is limited by role.
6. Your rights
- See and correct your profile and addresses in the app or on the website at any time.
- Delete your account from Account > Delete account in either app, or by writing to the grievance officer below. We remove or anonymise your personal data within 30 days, except records we must keep by law (see section 4).
- Withdraw consent for optional processing, such as location or notifications, from your phone's settings.
- Nominate another person to exercise these rights, as allowed under the DPDP Act.
7. Children
The Platform is meant for people aged 18 and over. Partners must be at least 18 years old.
8. Grievance officer
Mahfooz Alam, Grievance Officer
One Stop Solution Hub, Chilmapur Rusatampur sadar Gorakhpur Uttar Pradesh India - 273016
E-mail: Mahfooz.Alam@onestopsolutionhub.com · Phone: +91 8808808528
We acknowledge complaints within 48 hours and resolve them within 30 days.
9. Changes
We will post any change to this policy on this page and, for important changes, notify you in the app.