Last updated: 13 November 2026
These Terms govern your use of the One Stop Solution Hub website and apps (the "Platform"), operated by One Stop Solution Hub, Golghar, Gorakhpur, Uttar Pradesh 273001 ("we", "us"). By creating an account or booking a service you agree to these Terms and to our Privacy Policy and Refund & Cancellation Policy.
1. What we do
The Platform connects customers with independent, verified service professionals ("partners") for home and commercial maintenance work. We take the booking, verify partners, assign the job, collect payment and issue the invoice. Partners are independent professionals and not our employees.
2. Your account
- You must be 18 or older and log in with your own mobile number.
- Keep OTPs private. Share the start OTP only when the partner is at your door, and the end OTP only when you are satisfied with the work.
- You are responsible for activity on your account. Tell us at once if you suspect misuse.
3. Bookings and prices
- Fixed-price services show the price before you book. For repair and inspection services the partner inspects first and sends an itemised estimate in the app. No work beyond the visit starts until you approve it.
- If you decline the estimate, you pay only the visit charge shown when you booked.
- Spare parts are charged at our published price list. Prices include applicable GST, shown on your invoice.
- Time slots are a window for arrival. We will tell you if a partner is delayed.
- Please give the partner safe access, electricity and water where the job needs them.
4. Payment
You may pay online through Razorpay (UPI, cards, net banking, wallets) or in cash to the partner after the work is done. Pay only the amount shown in the app; partners are not allowed to ask for extra money outside the app. A GST invoice is issued for every completed booking.
5. Cancellation, rescheduling and warranty
These are explained in our Refund & Cancellation Policy, which forms part of these Terms.
6. Conduct
Customers and partners must treat each other with respect. Abuse, harassment, unsafe working conditions, fraud, fake bookings or reviews, and taking jobs off the Platform are not allowed. We may suspend or close accounts that break these rules.
7. Partners
Partners must complete KYC, keep their documents current, follow safety practices, use genuine parts at the listed price and collect only the amount due shown in the app. Partner terms on commission, cash deposits and payouts are given in the OSH Partner app and in the partner agreement.
8. Liability
- Partners are responsible for the quality and safety of their work. If something goes wrong, raise a ticket within 7 days and we will help put it right, including a free warranty visit where the warranty applies.
- To the extent allowed by law, our total liability for any booking is limited to the amount you paid for that booking. We are not liable for indirect or consequential losses.
- Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.
9. Changes and contact
We may update these Terms; the date above shows the latest version. Questions: support@onestopsolutionhub.com, +91 8808826228.
10. Law and disputes
These Terms are governed by the laws of India. Courts at Gorakhpur, Uttar Pradesh have jurisdiction, without affecting your right to approach a consumer commission.